Terms Of Service

CUSTOM DECORATED CAKES?
YES, WE DO CUSTOM-DECORATED CAKES. PLEASE EMAIL US A CUSTOM CAKE REQUEST AND WE WOULD BE PLEASED TO PROVIDE A QUOTE. WE ARE OFTEN VERY BUSY, SO PLEASE BOOK AT LEAST 3 WEEKS IN ADVANCE. PLEASE NOTE THAT ALL CUSTOM CAKE ORDERS MUST BE PRE-PAID.

CUSTOM DECORATED CUPCAKES?

YES, WE DO CUSTOM-DECORATED CUPCAKES. PLEASE EMAIL US A CUSTOM CUPCAKE REQUEST AND WE WOULD BE PLEASED TO PROVIDE A QUOTE. WE ARE OFTEN VERY BUSY, SO PLEASE BOOK AT LEAST 3 WEEKS IN ADVANCE. PLEASE NOTE THAT ALL CUSTOM CUPCAKE ORDERS MUST BE PRE-PAID.



DELIVERY - DO YOU DELIVER?
SERVICE DELIVERY
YES, WE USE A SERVICE FOR OUR DELIVERIES AND THEIR FEE IS $12.95 + TAX. DELIVERIES ARE AVAILABLE IN LONDON MONDAY TO SATURDAY. ALL DELIVERIES ARE MADE BETWEEN 10:00 AM TO 4:OO PM. PLEASE ENSURE THAT ORDERS ARE PLACED 24 HOURS IN ADVANCE TO ENSURE DELIVERY AVAILABILITY.


UBER EATS OR SKIP THE DISHES?
WE ARE PARTNERS WITH UBER EATS AND SKIP THE DISHES. DELIVERIES ARE AVAILABLE IN LONDON MONDAY TO FRIDAY 10:00 AM TO 6:OO PM AND SATURDAYS 10:00 AM TO 4:00 PM. UBER EATS OR SKIP THE DISHES REQUIRES NO NOTICE FOR THEIR DELIVERIES AND DELIVERY CHARGES ARE DETERMINED BY THE UBER EATS OR SKIP THE DISHES COMPANY.


DELIVERY - DO YOU DELIVER OUT OF TOWN?
YES, WE USE A SERVICE FOR OUR OUT OF TOWN DELIVERIES. PRICING FOR THIS SERVICE VARIES WITH DELIVERY LOCATION. PLEASE EMAIL US A OUT OF TOWN DELIVERY REQUEST AND WE WOULD BE PLEASED TO PROVIDE A QUOTE. PLEASE NOTE A 2 HOUR DELIVERY WINDOW IS NEEDED AT THE TIME OF BOOKING. THIS DELIVERY OPTION IS NOT PROVIDED WITH INLINE ORDERS. THESE ORDERS MUST BE PLACED WITH A RAZZLE DAZZLE CUPCAKES TEAM MEMBER.



DELIVERY - DO YOU DELIVER ACROSS CANADA?
WE WOULD LOVE TO BE ABLE TO SEND OUR CUPCAKES TO WHEREVER YOU ARE. UNFORTUNATELY, DUE TO THE FRAGILE NATURE OF OUR PRODUCTS, WE KEEP OUR CUPCAKES IN LONDON AND SURROUNDING AREAS.



DELIVERY TO RESIDENTIAL ADDRESS - CAN THE PACKAGE BE LEFT AT DOOR?

NO, IF NO ONE IS HOME A DOOR TAG WILL BE LEFT AT THE HOME ( THIS EXCLUDES APARTMENT BUILDINGS). THE PARCEL WILL BE RETURNED BACK TO THE SHOP AND WILL NEED TO BE PICKED UP DURING STORE HOURS.

THE DELIVERY SERVICE CANNOT MAKE MORE THAN ONE DELIVERY ATTEMPT.


FOR RESIDENTIAL DELIVERY WITH UBER EATS
- THIS IS DETERMINED BY THE UBER EATS COMPANY.


EVENTS - CUPCAKE TIER RENTAL STAND?
YES, WE RENT STANDS. OUR WHITE ACRYLIC STAND CAN BE RENTED FOR $30.00 + TAX.

IF STAND RENTAL IS NEEDED A REFUNDABLE SECURITY DEPOSIT OF $100.00 IS REQUIRED. OUR STAND MUST BE RETURNED TO OUR SHOP THE FOLLOWING DAY OF PICK UP OR DELIVERY. ONCE THE STAND LEAVES OUR POSSESSION, YOU WILL ASSUME ALL LIABILITY AND RESPONSIBILITY FOR ITS CONDITION. WE WILL RETURN YOUR DEPOSIT ONCE THE STAND IS RETURNED IN ITS ORIGINAL CONDITION. IF THE STAND IS DAMAGED UPON RETURN THE FULL COST OF REPLACEMENT IS $100.00.



EVENTS - HOW MANY CUPCAKES DOES YOUR CUPCAKE TIER STAND HOLD?
OUR FOUR-TIER WHITE ACRYLIC STAND HOLDS 7 DOZEN JUNIOR CUPCAKES ( 84 CUPCAKES) OR 6 DOZEN REGULAR-SIZE CUPCAKES (72 CUPCAKES).


FRESHNESS - HOW LONG CAN WE KEEP THE CUPCAKES BEFORE EATING?

OUR CUPCAKES ARE BAKED FRESH DAILY SO WE BELIEVE IT’S BEST IF OUR CUPCAKES ARE SERVED ON THE SAME DAY. IF YOU HAVE LEFTOVERS OR ARE PICKING YOUR CUPCAKES UP IN ADVANCE FOR YOUR EVENT, THEY CAN BE STORED IN THEIR ORIGINAL PACKAGING IN A COOL AREA.

IF YOU DECIDE TO REFRIGERATE YOUR CUPCAKES OVERNIGHT ALLOW YOUR CUPCAKES TO COME TO ROOM TEMPERATURE BEFORE SERVING.


DAIRY - DO YOU OFFER DAIRY-FREE CUPCAKES?
NO, WE CURRENTLY DO NOT HAVE ANY DAIRY-FREE OPTIONS.


DIABETIC / SUGAR-FREE - DO YOU OFFER DIABETIC / SUGAR-FREE CUPCAKES?
NO, WE CURRENTLY DO NOT HAVE ANY DIABETIC OR SUGAR-FREE OPTIONS.


GLUTEN - DO YOU OFFER GLUTEN-FREE CUPCAKES?
YES, HOWEVER, WE ARE A GLUTEN-BASED BAKERY AND BECAUSE OF THIS, WE CANNOT 100% GUARANTEE THAT OUR GLUTEN-FRIENDLY BAKING HAS NOT COME INTO CONTACT WITH GLUTEN-CONTAINING FLOUR. WE TAKE EXTRA CARE TO REDUCE THE POSSIBILITY OF ANY CROSS-CONTAMINATION.


NUTS - ARE YOUR CUPCAKES NUT-FREE?
NO, WE ARE NOT A NUT-FREE BAKERY. WE HAVE CUPCAKES THAT DON NOT CONTAIN NUTS, HOWEVER, WE HAVE NUTS ON THE PREMISES. WE DO NOT SUGGEST OUR PRODUCTS IF YOU OR ANYONE CONSUMING THE CUPCAKES HAVE NUT ALLERGIES.


OPEN - ARE YOU OPEN FOR WALK-IN ORDERS?
OUR SHOP IS OPEN FOR WALKINS. WE BAKE FRESH CUPCAKES EACH MORNING AND HAVE 12 FLAVOURS AVAILABLE DAILY.


PLEASE NOTE IF YOU ARE LOOKING FOR SPECIFIC CUPCAKES WE DO RECOMMEND PRE-ORDERING TO GUARANTEE WE’LL HAVE EXACTLY WHAT YOU’RE LOOKING FOR.


ORDERING - DO I NEED TO ORDER IN ADVANCE?

WE RECOMMEND ORDERING AT LEAST 24 TO 48 HOURS IN ADVANCE, PARTICULARLY IF YOU HAVE AN IMPORTANT OR LARGE ORDER.

THE EASIEST AND MOST CONVENIENT WAY TO ORDER IS TO ORDER ONLINE USING THIS WEBSITE. YOU CAN ALSO PLACE YOUR ORDER IN PERSON. ALL PRE-ORDERS MUST BE PRE-PAID.


PLEASE NOTE THAT ON WEEKENDS AND HOLIDAYS, THERE MAY BE A LIMIT ON THE NUMBER OF ORDERS WE CAN TAKE, SO PLEASE TRY TO ORDER AS EARLY AS POSSIBLE TO AVOID DISAPPOINTMENT.




ORDERING - HOW DO I PLACE AN ORDER?

WE RECOMMEND PLACING AN ORDER ON OUR WEBSITE OR BY CONTACTING OUR SHOP OR IN PERSON. TO PLACE AN ORDER WE WILL NEED TO CONFIRM:

1. YOUR NAME AND CONTACT DETAILS

2. DATE AND TIME FOR PICK UP OR DELIVERY

3. DETAILS OF YOUR ORDER INCLUDING QUANTITIES AND FLAVOURS


4. A CREDIT CARD NUMBER IS REQUIRED FOR ALL ORDERS.



ORDERING - WHAT ARE YOUR CANCELLATION POLICIES?
WE REQUIRE 48 HOURS TO MODIFY OR CANCEL ANY SPECIALTY CUPCAKES OR CUSTOM CAKE ORDERS. THIS MUST BE DONE IN THE SHOP AND IN PERSON.


ORDERING - CAN I ORDER FLAVOURS THAT ARE DIFFERENT THAN THOSE AVAILABLE FOR THE DAY I WANT TO RECEIVE MY CUPCAKES?
NO SORRY, WHILE WE BAKE SOME FLAVOURS DAILY, WE ONLY BAKE CERTAIN FLAVOURS ON SPECIFIC WEEKS, ALONG WITH MONTHLY AND SEASONAL FLAVOURS. WE HAVE UP TO 12 DIFFERENT FLAVOURS A WEEK FROM WHICH TO CHOOSE.




VEGAN- DO YOU OFFER VEGAN CUPCAKES?
NO, WE CURRENTLY DO NOT HAVE ANY VEGAN OPTIONS.